1. Meet Your Speakers for Chapter 1
2. Learning Objectives for Chapter 1
3. Let's Get Started!
4. Perceptions of Value
5. Everyone Has A Story
6. Triage Your Clients' Financial Needs
7. Let's Put This to Work
8. End of Chapter 1 Quiz: You need to get 4/5 questions correct to pass. You can take it again if needed. The CONTINUE button shows up at the TOP of the page when you pass.
1. Meet Your Speakers for Chapter 2
2. Learning Objectives for Chapter 2
3. What Are the Options?
4. Payment Option 1: Payment Plans Controlled by the Financial Service
5. Payment Option 2: Pet Insurance Plans
6. Payment Option 3: Pay-Over-Time Plans Controlled by the Veterinary Practice
7. Payment Option 4: Charity, Crowdfunding and Community Partnerships
8. Pay Over Time Options in Action
9. How Payment Options Work in General Practices
10. How Payment Options Work in Emergency Veterinary Practices
11. How Payment Options Work in Nonprofits
12. How the Money Multiplier Effect Works
13. Let's Put This to Work
14. End of Chapter 2 Quiz : You must pass all of the quizzes in this course with a 4/5 in order to earn your Certificate of Completion.
1. Meet Your Speakers for Chapter 3
2. Learning Objectives for Chapter 3
3. Make Your Practice Financially Friendly
4. Payment Support Team
5. How to Make Your Practice "Fear Free" for People
6. Let's Put This to Work
7. End of Chapter 3 Quiz
1. Meet Your Speakers for Chapter 4
2. Learning Objectives for Chapter 4
3. Introduction to Spectrum of Care
4. Everyone on the Vet Care Team Works Together to Deliver Spectrum of Care
5. Spectrum of Care in Action: Rocky
6. Spectrum of Care in Action: Molly
7. Spectrum of Care in Action: Rosie
8. Case Management
9. Incremental Care in Action: Thumper
10. Chronic Disease Management
11. How Sustainable is Practicing this Way?
12. Let's Put This to Work
13. End of Chapter 4 Quiz
1. Meet Your Speakers for Chapter 5
2. Learning Objectives for Chapter 5
3. Introduction to Relationship-Centered Care
4. Reflective (Active) Listening
5. Check In With Clients
6. Show Unconditional Positive Regard (Respect)
7. Elicit Clients' Perspective
8. Listen for Financial Cues from Clients
9. Let's Put This to Work
10. End of Chapter 5 Quiz
1. Meet Your Speakers for Chapter 6
2. Learning Objectives for Chapter 6
3. Change the Dynamic With Clients
4. The Client Relationship Plan
5. How We Affect Workplace Culture
6. Change Your Internal Dynamic
7. Let's Put This to Work
8. End of Chapter 6 Quiz
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Keep the conversation going with our veterinary consultants and the larger Open Door community. Seek advice, share tips, collaborate, and stay current on all things related to improving access to veterinary care.
Downloadable materials make it easy to implement the Open Door model in your practice, including sample staff training lists, inventory spreadsheets, protocols, signage, and other recommendations for best practices.
Network with others and chat live with an Open Door veterinary practice management or animal hospital consultant about topics impacting you and your practice. Ongoing support from experienced Open Door mentors means that your team continues to benefit from increased efficiency and a greater sense of fulfillment from helping more pets and pet families.
