1. How to Use this Learning Platform
2. Welcome!
HANDOUT: ODVC's Glossary of Financial Terms
HANDOUT: ODVC's Glossary of Access to Veterinary Care Vocabulary
3. The Problem: Affordability is the Primary Barrier to Accessing Veterinary Care
4. The Solution: Financially Friendly Veterinary Practices
5. Relationship-Centered Communication Builds Trust
HANDOUT: ODVC's Communication Tips
6. Introduction to Financial Triage
HANDOUT: Modified SOAP Workflow Template
7. Let's Put This to Work!
8. End of Chapter 1 Quiz (Take this quiz as many times as needed to pass with a score of at least 4/5. When you pass, a CONTINUE button will appear at the TOP of the page.)
1. Every Practice Needs a Spectrum of Payment Options
2. Pet Insurance & Savings: Option #1
HANDOUT: 2026 Summary of Pet Insurance Plans
3. Lender-Controlled Products: Option #2
4. Practice-Controlled Products: Option #3
HANDOUT: Varidi Explainer 2024
5. Charity & Crowdfunding: Option #4
HANDOUT: Veterinary Vouchers Guide
6. Angel Funds: Option #5
HANDOUT: Angel Funds Guide
7. How Payment Options Work in General Practices
HANDOUT: Compare Monthly Payment Options for Dental Care
HANDOUT: Compare Monthly Payment Options for Wellness Care
8. How Payment Options Work in Emergency Practices
9. How Payment Options Work in Nonprofits
HANDOUT: Spotlight on Vets in Vans
10. Let's Put This to Work!
HANDOUT: Conversation Starters for Talking With Your Boss
11. End of Chapter 2 Quiz : You must pass all of the quizzes in this course with a 4/5 in order to earn your Certificate of Completion. A CONTINUE button will appear at the top of the page once you pass each quiz.
1. Financially Friendly Messaging
HANDOUT: Sample Financially Friendly Text Message
HANDOUT: Sample Financially Friendly Email
2. Financial Triage is a Team Effort—That Needs a Champion!
HANDOUT: CPCC's Payment Options Decision Tree
3. Let's Put This to Work!
HANDOUT: Financially Friendly Touchpoints
4. ODVC's Guiding Principles
5. You Did It (Almost)!
6. End of Chapter 3 Quiz (You must answer 4/5 questions correctly to pass. A CONTINUE button will appear at the top of the page once you pass the quiz.)
